|We specialize in software engineering and IT operations process improvement. We are consultants who have accrued an extensive library of artifacts that can jump start your documentation or process improvement project. Key areas where we can assist is in producing ITIL-compliant documentation, assisting with IT operations management and process improvement manual production, and general consulting.|
Specialties: Project management, software engineering processes and quality assurance, service level management, IT operations and organizational process improvement and Business/IT alignment and strategic planning.
Skill Summary: 25+ years of industry experience. Skilled in both the PMI and UK PRINCE2 project management methodologies, in-depth experience in service level management with an emphasis on the ITIL, extensive experience in wireless communications operational support systems, designing policies, processes and procedures for numerous clients, developed and implemented process improvement strategies, and developing strategic plans. Extensive experience in business development and proposal writing. Certified in Information Mapping.
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