02-12-2009, 09:29 AM
A good starting point to see the ramifications of recovery management in the context of service continuity management is in a whitepaper titled Manageing Recovery written by Linda Zarate and co-authored by myself in a past life long ago. While both Linda and I were deep into ITIL back then, the paper itself did not align to ITIL because the company we worked for had a different approach to operations management. In developing the whitepaper we storyboarded out recovery management, and the following is part of pur original notes and storyboarding. Hope it helps:
